Rental Agreement

Last updated: October 10, 2026

This Rental Agreement is between Charlie Tote Co., LLC ("Company," "we," "us") and the person renting equipment from us ("Customer," "you"). By checking the agreement box and typing your name on our booking form or checkout page, accepting delivery, or using our equipment, you agree to these terms. You must be at least 18 years old to rent from us.

1. Equipment

Equipment includes moving totes with attached lids, tote dollies, moving blankets, and any other rental items listed on your booking. All equipment remains the property of the Company. Labels, packing paper, and mattress bags are yours to keep and do not need to be returned.

2. Rental Period

Your rental starts when we deliver the equipment and ends on the pickup date we scheduled with you. Rentals run for either 1 week or 2 weeks, as selected when you book. Please have all equipment empty, dry, and ready for pickup by the scheduled pickup date.

3. Fees and Payment

You agree to pay the rental fee for your package, any add-ons, delivery fees, extension charges, trip fees, replacement fees, and applicable taxes. Delivery and pickup are free within 20 miles of Charleston, SC.

Payment by card is due at the time of booking. Prices shown on our website are estimates until we confirm your booking.

4. Promo Codes

We accept promo codes at booking. Only one promo code may be used per rental, and promo codes cannot be combined with any other offer or discount. Promo codes have no cash value.

5. Extensions and Late Returns

If you need more time, ask us before your scheduled pickup date. Each extra week is charged at 60% off the 1-week price of your package, subject to availability.

If your equipment is not ready for pickup on the scheduled date and you have not arranged an extension, your rental automatically extends by one week at the same extension rate. If the equipment is still not available after that, the rental keeps extending one week at a time until the equipment is treated as unreturned under Section 9.

6. Customer Responsibilities

You agree to use the equipment only for moving and storing household items, keep it in your care and secure, return it empty and dry, and not modify, damage, sell, lend, or sublet it.

7. Delivery and Pickup

Please provide safe, clear access to the delivery and pickup locations. You may leave the equipment outside for pickup, but you remain responsible for it, including any loss, theft, or weather damage to the equipment or its contents, until we collect it.

If we cannot complete pickup because the equipment is not accessible or ready at the scheduled time, a $30 trip fee applies.

8. Lost, Stolen, or Damaged Equipment

You are responsible for equipment that is lost, stolen, destroyed, or damaged beyond normal wear and tear from the time of delivery until we pick it up. Replacement fees are:

• Tote (bin and lid): $10 each
• Moving blanket: $12 each
• Tote dolly: $25 each

9. Unreturned Equipment

If equipment is not returned or made available for pickup within 14 days after the scheduled pickup date, we will treat it as lost. You agree to pay the replacement fees in Section 8 for each item, along with any extension charges that built up before that point.

If you later return equipment that was charged as lost, you may ask us to review a refund of the replacement fee. Any refund is at our discretion.

10. Cancellations

You can cancel by calling, texting, or emailing us. If you cancel more than 24 hours before your scheduled delivery, you receive a full refund. If you cancel within 24 hours of delivery, you receive a refund of 50% of your rental fees.

Once equipment has been delivered, rental fees are non-refundable, including if you finish your move early and ask for early pickup.

11. Inspection

We inspect equipment when we pick it up. If we find missing or damaged items, we will charge the fees described in this agreement.

12. Payment Authorization

You authorize us to charge the card you used at booking for rental fees, extension charges, trip fees, replacement fees, and any other charges that apply under this agreement. Your card details are saved securely by our payment processor, Stripe, so we can make these charges. We will let you know what any charge made after pickup is for.

13. Limitation of Liability

We are not responsible for damage to your property or belongings, items that are packed improperly, theft or loss of anything stored in the totes (including equipment left outside for pickup), weather-related damage, or delays caused by events outside our control. To the fullest extent the law allows, our total liability under this agreement is limited to the amount you paid for the rental.

14. Indemnification

You agree to protect and hold harmless Charlie Tote Co., LLC from claims, losses, and costs that arise from your use of the equipment, except where the claim is caused by our gross negligence or willful misconduct.

15. Electronic Acceptance

Checking the agreement box and typing your full name on the booking form or checkout page is the same as signing this agreement by hand. We keep a record of your acceptance, including the date and time.

16. Changes to This Agreement

We may update this agreement from time to time. The version posted when you book is the one that applies to your rental.

17. Governing Law

This agreement is governed by the laws of the State of South Carolina.

18. The Rest of the Agreement

If any part of this agreement is found to be unenforceable, the rest of it stays in effect. This agreement is the entire agreement between you and the Company about your rental.

19. Contact

Charlie Tote Co., LLC, West Ashley, SC. Use the Contact Us button on our website, or call or text 915-227-7577. Hours: Mon-Fri 8am-6pm, Sat 9am-4pm.

Privacy Policy

Last updated: October 10, 2026

Charlie Tote Co., LLC ("we," "us") respects your privacy. This policy explains what information we collect through charlietoteco.com and how we use it.

1. Information We Collect

When you submit a booking inquiry or contact us, we collect your name, phone number, email address, delivery and pickup addresses, preferred dates, package and add-on choices, and a record of your Rental Agreement acceptance (typed name, date, and time).

If you pay by card, our payment processor, Stripe, collects your card details. We do not store full card numbers on this website.

2. How We Use It

We use your information to schedule and complete deliveries and pickups, confirm your booking, contact you about your rental, process payments and charges allowed under the Rental Agreement, and keep business, tax, and legal records.

3. How We Share It

We do not sell your personal information. We share it only with service providers that help us run the business, such as Stripe (our payment processor) and our email provider, and when the law requires it.

4. Website Data

Our website loads fonts from Google Fonts, and our hosting provider may log standard visit data such as your IP address and browser type. We do not use advertising cookies on this site.

5. Calls and Texts

If you give us your phone number, we may call or text you about your booking. Message and data rates may apply. Tell us if you would rather be contacted by email.

6. How Long We Keep It

We keep booking records for as long as we need them for our business, tax, and legal purposes.

7. Your Choices

You can ask us to correct or delete your information by using the Contact Us button on our website. We may need to keep some records where the law requires it.

8. Children

Our service is for adults 18 and older. We do not knowingly collect information from children.

9. Changes to This Policy

We may update this policy from time to time. The date at the top shows when it was last changed.

10. Contact

Charlie Tote Co., LLC, West Ashley, SC. Use the Contact Us button on our website, or call or text 915-227-7577.

Terms of Use

Last updated: October 10, 2026

These Terms of Use apply to your use of charlietoteco.com. Equipment rentals are covered separately by our Rental Agreement.

1. Using This Website

You may use this site to learn about our services and send us booking inquiries. Please give accurate information, and do not misuse the site, including trying to disrupt it, copy it in bulk, or access it in unauthorized ways.

2. Pricing and Estimates

Prices, totals, and tax shown on the site are estimates. We confirm final pricing when we confirm your booking. We may correct errors or change prices at any time.

3. Booking Inquiries

Sending an inquiry does not guarantee availability. Your booking is confirmed when we confirm it with you, and your rental is then subject to the Rental Agreement.

4. Promo Codes

Only one promo code may be used per rental, and codes cannot be combined with other offers. We may change or end a promo code at any time.

5. Our Content

The content, logos, photos, and design on this site belong to Charlie Tote Co., LLC or are used with permission. Please do not copy or reuse them without our written permission.

6. Third-Party Services

Some features, such as payment processing, may be provided by third parties. We are not responsible for their websites or services.

7. Disclaimer

This website is provided as is. We do not promise that it will always be available or free of errors.

8. Limitation of Liability

To the fullest extent the law allows, we are not liable for indirect or consequential damages that come from using this website.

9. Governing Law

These terms are governed by the laws of the State of South Carolina.

10. Changes to These Terms

We may update these terms from time to time. The date at the top shows when they were last changed.

11. Contact

Charlie Tote Co., LLC, West Ashley, SC. Use the Contact Us button on our website, or call or text 915-227-7577.

Thank You

Your booking is in and your payment went through. We will confirm your delivery details by text or email.

Your pickup is scheduled for the end of your rental period, 7 or 14 days after delivery, and we will confirm the exact date with you.

Questions? Call or text 915-227-7577 (Mon–Fri 8am–6pm, Sat 9am–4pm), or email email us.